Every savvy business owner is searching for a new way to reduce overhead and stretch that dollar. While eliminating customer service isn’t a smart option, using an outbound call center is. An outbound call center is a cost-effective approach to a variety of services including receptionist services. The following is a list of services provided by most outbound call centers who offer virtual receptionist services.
A professional answering service company will offer customized answering service solutions for clients in a wide range of industries. It is ok to be specific when speaking to these companies and ask for receptionists who are experienced in your specific field or industry. A highly-qualified receptionist can offer the following services: medical-exclusive answering services, operator voicemail transfer , toll-free 800 number messaging and call routing, email message routing and delivery, fax message delivery, expression automated and agent-assisted message check-in, advanced voicemail voice messaging services, and automated call screening and routing.